Privacy Policy

Privacy Policy

At Gramya Resort, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with our website, services, or stay at our resort. By using our website or services, you agree to the collection and use of information in accordance with this policy.

What Personal Information We Collect

We only collect information necessary for us to provide you with the best possible experience at Gramya Resort. This may include:

• Contact Information: Such as your name, email address, phone number, and mailing address.
• Booking Information: Details related to your reservations, including dates of stay, room preferences, special requests, and payment information (processed securely through trusted third-party services).
• Communication Records: Any information you provide to us through customer support, inquiries, or feedback forms.

How We Collect Information

We collect information in the following ways:

• Directly from You: When you book a stay, contact us via email, phone, or through our website forms, or sign up for promotions or newsletters.
• Automatically: Through your interactions with our website, we may automatically collect certain technical data such as your IP address, browser type, device information, and usage data (such as pages visited and time spent on the site) through cookies and other tracking technologies. This helps us improve the user experience.

How We Use the Information

The personal information we collect is used for the following purposes:

• To Process Bookings and Reservations: To confirm your reservations, send booking confirmations, and address any special requests or needs during your stay.
• Customer Support: To respond to your inquiries, provide customer service, and resolve issues related to your stay.
• Promotional and Marketing Communications: To send you offers, promotions, or updates related to Gramya Resort that you have opted to receive. You can opt-out at any time by unsubscribing from our emails.
• Website Improvement: To analyze website usage and improve our services, ensuring a better user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

How We Keep Your Information Safe

We take appropriate technical and organizational measures to protect your personal information. These include:

• Encryption: We use secure sockets layer (SSL) encryption for any sensitive data transmission through our website.
• Access Controls: We limit access to your personal information to authorized personnel only, and all data is stored in secure systems.
• Regular Audits: We perform regular security audits and reviews to ensure that your personal data is secure and protected against unauthorized access, alteration, or destruction.

However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and while we strive to protect your personal information, we cannot guarantee absolute security.

Information Sharing with Third Parties

We respect your privacy and will never sell or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, managing bookings, or delivering services related to your stay (e.g., payment processors, email service providers, and hosting companies). These third parties are obligated to protect your information and use it solely to provide services to us.
• Legal Obligations: We may disclose your personal information if required by law, such as to comply with a subpoena, legal process, or governmental request.
• Business Transfers: In the event that Gramya Resort is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if your personal information is transferred or subject to a different privacy policy.

Your Rights and Choices

You have the right to:

• Access Your Information: You can request a copy of the personal information we hold about you.
• Update or Correct Information: You can update or correct any personal information that is inaccurate or incomplete.
• Delete Your Information: You can request that we delete your personal information, subject to any legal obligations or legitimate business interests that may require retention of data.
• Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails or newsletters, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or contacting us directly.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze site usage, and offer personalized content. You can control cookies through your browser settings, but please note that disabling cookies may affect your experience on our website.

For more detailed information about how we use cookies, please refer to our Cookie Policy (if available).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated policy on this page, with a new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:

Gramya Resort

Email: gramyaresort@gmail.com
Phone: +91 9252488599
Address: Gramya Resort, Khasra No 656 (village Sawadi), UIT Pillars, Near Siliserh Tiraha, Jaipur Road, Alwar

Thank you for trusting Gramya Resort with your personal information. We are committed to ensuring your privacy and providing a safe, secure, and enjoyable experience at our resort.